Effective Date: July 11, 2026
This Refund and Cancellation Policy explains how cancellations and refunds work for paid Updraft Journal subscriptions. Updraft Journal is operated by Anchorwest Labs LLC.
You may cancel your Updraft Journal subscription at any time. When you cancel, your subscription will not renew at the end of the current billing period. Unless otherwise stated, you will continue to have access to paid features until the end of the billing period you already paid for.
You may cancel your subscription through your account settings, billing portal, or by contacting support at: support@anchorwestlabs.com. If you contact support to cancel, please use the email address associated with your Updraft Journal account. Cancellation requests must be received before the next renewal charge to avoid being billed for the next billing period.
You may request a refund within 7 days of a subscription charge. Refund requests made more than 7 days after the charge are not eligible for a refund, except where required by law or approved by Anchorwest Labs LLC at its discretion.
Canceling your subscription does not automatically create a refund. We do not provide prorated refunds for unused time remaining in a billing period unless required by law or approved by Anchorwest Labs LLC at its discretion.
Annual subscription charges are eligible for a refund only if the refund request is made within 7 days of the annual charge. After 7 days, annual subscriptions are not refundable, except where required by law or approved by Anchorwest Labs LLC at its discretion.
Monthly subscription charges are eligible for a refund only if the refund request is made within 7 days of the monthly charge. After 7 days, monthly subscription charges are not refundable, except where required by law or approved by Anchorwest Labs LLC at its discretion.
If you believe you were charged more than once, charged by mistake, or charged after canceling, contact us at: support@anchorwestlabs.com. We will review the issue and, if appropriate, issue a refund or correction.
If your payment method fails, we may retry the charge, ask you to update your payment information, suspend paid features, or cancel your subscription.
Approved refunds are usually returned to the original payment method. Refund timing depends on the payment processor, bank, card network, and payment method. It may take several business days for a refund to appear.
Anchorwest Labs LLC reserves the right to deny refund requests if we believe the refund policy is being abused, a user is acting fraudulently, or a request violates our Terms of Service.
For cancellation or refund help, contact:
Anchorwest Labs LLC
Email: support@anchorwestlabs.com
Please include: The email address on your account, the date of the charge, the amount charged, and a brief explanation of your request.